Shipping policy

Order Processing Time

Orders at Vanixya are processed and shipped within 3 - 7 business days from the date of purchase. Please note that processing times may vary based on the availability of the product and any customization requirements.

Shipping Methods and Rates

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping options and costs at the checkout.

Shipment Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website or through the carrier's website.

Shipping Restrictions

Please be aware of any shipping restrictions that may apply to specific products. Customers are responsible for ensuring that the products they order comply with their local laws and regulations.

Customs and Duties

International orders may be subject to customs duties and taxes. Vanixya is not responsible for any additional charges incurred during the shipping process. It is the customer's responsibility to pay any customs duties or taxes imposed by the destination country.

Shipping Address

Customers are responsible for providing accurate and complete shipping addresses. Vanixya is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Issues

If there are any issues with the delivery of your order, please contact our customer service team at vanixyauk@gmail.com. We will work with you to resolve the issue.

Lost or Stolen Packages

Vanixya is not responsible for lost or stolen packages. Please ensure that the delivery location is secure, and consider using a shipping option that includes insurance and delivery confirmation.

Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer is responsible for the cost of re-shipping. If the customer chooses not to re-ship, a refund for the product cost (excluding shipping fees) may be issued.

Contact Us

If you have any questions about our shipping policy, please contact our customer service team at vanixyauk@gmail.com.

Thank you for choosing Vanixya!